If you have received a damaged product, please report the damage to the nearest post office within 8 days of receipt. It is important to report the damage as soon as possible to ensure a smooth processing.
Follow these steps to report the damage:
- Go to the nearest post office and report the damage to the item. Bring all relevant documents with you, such as the dispatch confirmation and photos of the damaged product.
- Swiss Post will check your damage report and, depending on the situation, offer either a replacement or a refund, subject to availability.
Please note that damage reports received after the 8-day deadline are not eligible for compensation. It is therefore important to report the damage as soon as possible.
For more information on reporting damage and the applicable conditions, please visit the Swiss Post website at Swiss Post - Damage or loss
