If you wish to return a product under our 14-day returns policy, there are a few important points you need to consider to ensure a smooth process:
- Condition of the product: the product must be in an unused and new condition.
- Original packaging: Please return the product in the undamaged original packaging.
- Completeness: Make sure that all accessories, instructions and other components belonging to the product are also returned.
Return process:
- Packaging: Pack the product carefully to avoid damage during transport.
- Shipping: Preferably use the shipping service provider provided or recommended by us to return the parcel.
Following these points is crucial for your return to be accepted and the purchase price refunded accordingly. If you have any questions about the return or if you need help with the return process, please contact our customer service at any time.
